We want you to be completely satisfied with your purchase.
If you are not entirely happy, you may request a refund for eligible items within 14 days of the delivery date.
To be eligible for a refund, please ensure the following conditions are met:
* The item must be unworn, unused, and in the exact condition it was received.
* The item must be in its original packaging with all tags, labels, and hygiene seals intact.
* Non-Returnable Items: For hygiene reasons, all underwear, swimwear, and intimate apparel are final sale and cannot be exchanged or refunded. Refund Process.
* Request Submission: Please submit a return request through our website link (or contact our support team) within the 14-day window.
* Inspection: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
* Processing: Approved refunds will be processed within 5-7 business days to your original payment method (e.g., credit card, bank account). Please note that your bank may require additional time for the funds to reflect in your account.
Shipping Fees
* Original shipping fees are non-refundable.
* The customer is responsible for the return shipping costs. We recommend using a trackable shipping service.
* If the item received was incorrect or damaged due to our error, we will cover all shipping costs.